Tech Support Pop‑Up / Remote Access Scam
Fake security warnings push you to call a number and grant remote access
Immediate Answer
This is a scam if: a pop-up claims your computer is infected and demands you call a number or install remote access software.
How This Scam Works
You see a scary message (often with loud beeps) claiming your device is infected or your account is locked. The message tells you to call “support.”
On the call, the scammer asks you to install remote access software, then shows normal system screens as “proof” of infection and pressures you to pay for “repairs.”
Signs This Is a Scam
- Pop-ups that won’t close and demand you call a number.
- Requests to install remote access tools (AnyDesk, TeamViewer, etc.).
- They ask for gift cards, wire, crypto, or unusual payment methods.
- They try to keep you on the phone while you pay.
What To Do Right Now
- Disconnect. Close the browser (or reboot) and disconnect from the internet if needed.
- Do not call the number shown in the pop-up.
- If you already installed remote access, turn off Wi‑Fi and uninstall the remote tool.
- Run a trusted security scan and update your OS and browser.
If You Already Sent Money or Information
If you gave remote access, assume the scammer could see sensitive info. Change passwords (email first), enable MFA, and review financial accounts for unauthorized activity.
If you paid, contact your bank/card provider immediately. Save receipts and any chat logs.
How To Protect Yourself Going Forward
- Remember: real companies don’t use random pop-ups to demand support calls.
- Keep devices updated and use reputable security tools.
- Use a password manager + MFA to reduce account takeover risk.
You Are Not Alone
These scams are designed to look official and urgent. Pausing and disconnecting is the correct move.